FREQUENTLY ASKED QUESTIONS

Regarding E-Z Pay

How does e-billing differ from my current bill paying process?

Why should I use E-Z Pay?

How do I enroll in E-Z Pay?

How much does it cost to pay bills with E-Z Pay?

Q: How does e-billing differ from my current bill paying process?

A: The difference between e-billing and your current billing process is that all transactions are handled electronically. We publish the bill online and notify you via e-mail that your new bill has arrived. You view the bill at our Web site and authorize by what method you want to pay. A confirmation screen appears after you submit your payment.

Q: Why should I use E-Z Pay?

A: With our E-Z Pay, you can view and pay your bill right over the Internet. Most consumers find e-billing is easier, faster and more convenient than traditional bill payment methods. In addition, the ability to manage your account and payment information at your convenience means you can solve most problems without assistance from our Customer Service Department. We value our customers and are excited to provide you with an opportunity to save valuable time and money - no more waiting on hold and no more stamps!

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Q: How do I enroll in E-Z Pay?

A: Enrolling in E-Z Pay is easy. Simply go to our Web site at www.co.delaware.pa.us.com and complete a short enrollment form to set up your personal account.

Q: How much does it cost to pay bills with E-Z Pay?

A: If you pay through a checking or savings account, the service is absolutely free. If you decide to pay by credit card, you will be charged an additional service charge. This charge will equal 3% of your total real estate tax amount. For example, if your real estate tax bill is $100, then your service charge (when paying by credit card) would equal $3.

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Q: How do I receive my Real Estate Tax bill with E-Z Pay?

A: After becoming an E-Z Pay member, you will still receive a printed bill. We will also automatically notify you via e-mail when your bill is ready to be viewed and paid online. With E-Z Pay, you’ll receive your real estate tax bills even when you are on the road!

Q: What form of payment can I use to pay my bills?

A: You can pay your bill either by an automatic draft from your checking or savings account, or by a credit card (Visa or MasterCard). When you pay your bill, you specify which form of payment you would like to use. Once you establish an account in E-Z Pay the information is stored securely in our database so you do not have to reenter the information each year.

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Q: Can I use more than one checking account to pay my bills?

A: Yes, you can establish multiple checking and savings accounts in E-Z Pay. You specify which account you want to use each time you pay your bill.

Q: Can I use more than one credit card to pay my bills?

A: Yes. You can store multiple credit cards (Visa or MasterCard) in E-Z Pay and specify which one you want to use each time you pay your bill.

Q: If I pay by credit card, when is my credit card charged?

A: Your credit card will be charged on the day that you pay your bill.

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Q: How long does it take for my check to clear the bank in order for me not to have a late payment?

A: Checking and savings account payments generally take two to three days to clear the bank.

Q: How long does the payment process take if I pay by credit card?

A: If you pay your bill by credit card it will clear the bank on the same day.

Q: What is the earliest date I can schedule my payment?

A: You can pay your bill as soon as it is received.

Q: Do I have to pay the full amount of the bill?

A: Yes.

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Q: Will I receive confirmation of my payment?

A: After you make a payment with a credit card, a screen containing a payment reference number will appear. It is recommended that you print a copy of this confirmation screen for your records. If you are paying through a checking or savings account and would like a receipt, please send a self-addressed stamped envelope, along with a copy of your tax bill, to the following address:
Government Center Building
Office of the Treasurer
201 West Front Street
Media, PA 19063

Our E-Z Pay program also provides a payment history so you can view transactions you have made since the date when you enrolled in the program.

Q: Can I access my payment history?

A: Yes. Starting from the time you enroll, E-Z Pay retains a copy of your paid bills online for up to 12 months.

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Q: What about bills I pay through the mail?

A: Only payments made electronically through E-Z Pay will be recorded and stored in E-Z Pay. One of the many advantages of E-Z Pay is the ability to track your payment history.

Q: Can I print a copy of my bill?

A: Yes. Simply use your browser's Print button to print a copy of your bill.

Q: How secure is my account and payment information?

A: Thanks to the many safeguards now available for online financial transactions, Internet transactions can be even more secure than putting a bill payment in the mailbox or paying with a credit card at a restaurant. Our E-Z Pay program uses state of the art security, including secure socket layer (SSL) encryption and password protection to ensure the security of your transactions and personal information.

Q: Who has access to my account and other information?

A: Only you and Delaware County have access to your account and personal information. To ensure your privacy, you are assigned a unique login ID and you establish your password during the enrollment process. Your password is completely confidential and both your login ID and password are required to access your account.

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Q: How do I cancel my E-Z Pay service?

A: If you are not satisfied with E-Z Pay, you can call our Customer Service at 1-610-891-4278. We will be happy to assist you.

Q: How do I get started?

A: Visit our Web site at www.co.delaware.pa.us.com and click on the icon on our home page labeled, “E-Z Pay for Real Estate Tax Bills. Then click on Login/Enroll to enroll with E-Z Pay and start paying your bill online. Or, contact our Customer Service Department at 1-610-891-4278 and one of our representatives will be happy to help you enroll! The sooner you sign up, the sooner you will experience the convenience of paying your real estate tax bill with our new E-Z Pay program!

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