News and Events
The Consumer Action Handbook is a book that offers useful information and resources to the consumer. Individuals can obtain a copy of the handbook by contacting our office at 610-891-4865 or visit usa.gov/consumer.
This book is presented through consideration of the Federal Citizen Information Center in Washington, DC. Information and resources are divided into four categories titled:
- Be a Savvy Consumer
- Filing a Complaint
- Key Information Resources
- Consumer Assistance Directory
Consumers can also peruse the publications.usa.gov site for additional resources and materials.
Selecting a Remodeling Professional
Be suspicious of anyone who just shows up and offers to do the job.
Make sure the contractor obtains all necessary permits before starting the job.
The law requires contractors to be licensed with the Pennsylvania Attorney General's office. Consumers must be on guard there is slow reaction to enforcement.
Ask for copies of the contractor's general liability and worker's compensation insurance.
Get everything in writing and make sure the contract includes the notice of cancellation clause.
Don't ever pay in advance. It is recommended to pay 1/3 deposit, 1/3 when half the job is complete and then the balance after completion and satisfaction.
Contact your local Consumer Affairs office if you have a problem or complaint.